Business Process Operations (BPO) Customer Contact Center Services
Department of Education
Description
The U.S. Department of Education’s Federal Student Aid (FSA) is seeking information from companies that can provide Customer Contact Center Services, including contact center operations and/or back-office processing support. This is market research only (an RFI), not a grant or a solicitation, and there is no commitment to award a contract or pay for responses.
Key points:
- Who should respond: Technology and service providers with relevant experience in contact centers and…
This Request for Information (RFI) is for planning purposes only and for the U.S. Department of Education (ED), Office of Federal Student Aid (FSA) to determine available technology, sources or providers, and those providers’ capability and interest to deliver Customer Contact Center Services to…
Source
Grant ID
BPO_RFI_9242025
Agency
Department of Education
Subcategory/Subagency
Department of Education
Key Dates
Response Deadline
October 22, 2025
Links
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